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<h1>Best Practices for End Customer Setup</h1>
<h1>Best Practices for End Customer Setup</h1>
Latest revision as of 19:16, 1 October 2018
AVNOC Provides a Secure Monitoring Framework.
- 1 Remote Desktop Support Using Chrome Web Browser
- 2 Videos
- 3 Training
- 4 Browser Tips
- 5 Installing AVNOC
- 6 Patching
- 7 Steps After Initial Server Installation
- 8 Best Practices for End Customer Setup
- 9 On Boarding Dealers Agents Hosting Portals and Support Gateways
- 10 General Guide Lines
- 11 Device Family Monitoring Use Cases
- 12 Hosting Portal
- 12.1 Dash Board
- 12.2 Engineering
- 12.2.1 Managing Time Periods
- 12.2.2 Managing Contact Groups
- 12.2.3 Managing Host Groups
- 12.2.4 Managing Rooms
- 12.2.5 Managing Makes and Models
- 12.2.6 Managing Onsite Providers
- 12.2.7 Managing Assets
- 12.2.8 Managing Power
- 12.2.9 Managing Messaging to Outside Service
- 12.2.10 Managing Email Configurations
- 12.2.11 Managing Agent HTTPS Proxies
- 12.2.12 Managing Agent DNS Reservations
- 13 MPLS Ready Kernels
- 14 Daily Notices
- 15 Selling to End Users
Remote Desktop Support Using Chrome Web Browser
For many support sessions Google Chrome provides a reasonable solution for remote desktop sharing for support incidents.
The instructional videos are highly compressed. Keep you pointer on the pause button to stop these videos.
Agendas for three training sessions.
- General concepts introduces AVNOC
- Programming Crestron and Cisco
- Support Gateway
Everyone knows how to use a browser. These tips are meant to improve the AVNOC experience.
There are also some hints on what to do to disable browser cacheing. Browser cacheing needs to be disabled so your web browser ALWAYS loads the page from the site.
Here are the work flow para metrics and the installation strategy used by AVNOC to deliver products to your network or your customers network.
Information on the patching process and security updates employed by AVNOC.
Steps After Initial Server Installation
Best Practices for End Customer Setup
Some bits of information we have cataloged over the years to improve the experience.
On Boarding Dealers Agents Hosting Portals and Support Gateways
Step by step instructions and guidelines.
General Guide Lines
Server - Agent - Gateway - Details
Installation details and deployment strategies.
- Server Requirements
- Load Balancing
- Server Installation
- Agent Requirements
- Agent Installation
- Support Gateway Requirements
- Support Gateway Installation
Device Family Monitoring Use Cases
What can be monitored in general. Vendors like to break firmware, so use this as a general guide.
- Monitoring a VLAN
- Monitoring a Stand Alone Room
- Monitoring Crestron
- Monitoring Crestron Fusion
- Monitoring Cisco
- Monitoring Polycom
- Monitoring AMX
- Monitoring Extron
- Monitoring Samsung
- Monitoring Using SNMP Queries
- Monitoring Using SNMP Traps
- Monitoring Using Logs
- Monitoring Using POST Command
- Monitoring Windows Service Using Windows Agent
The hosting portal is the end point where the agents communicate their monitoring results. It is usually accessed via DNS name lookup for public facing systems and by permanent ip address or internal dns internal name lookup for private systems. All of the configuration and ticket management functions are included here.
Dash Board Consolidates Access For:
- Customer Centric View
- Ticket Centric View
Engineering is the core configuration system. It is used to manage all aspects of monitoring.
Managing Time Periods
Time periods are used to indicate to the Agent when notices are to be emitted.
Managing Contact Groups
Contact groups are used when the Agent is using email as the notice mechanism.
Managing Host Groups
Host Groups provide device type grouping. It is used to apply monitoring defaults to groups of assets when needed.
Rooms provide location information for ticket processing.
Managing Makes and Models
Makes and Models are used to define device family groupings
Managing Onsite Providers
Onsite Providers establish PIN number access to the Service Console for field technicians and Plug-In for Customer Access.
Assets are the basis for monitoring.
Powerful tool to be used as the first line of problem determination.
Reboot customer equipment plugged into a SNMP capable power unit.
Managing Messaging to Outside Service
Managing Email Configurations
Email configuration provides access to back end server configuration parameters.
Managing Agent HTTPS Proxies
Special considerations for setting up proxies in the customer network.
Managing Agent DNS Reservations
How to use Customer DNS System to Monitor By DNS Name.
MPLS Ready Kernels
MPLS (Multi Protocol Label Switching) is an emerging standard for telecommunications. It directs data from from one network node to the next based on short path labels rather than long network address. This avoids comples lookups in a routing table. MPSL can encapsulate packets of network protocols.
It is used to eliminate DDOS Attacks. The AVNOC Software Agent employs a MPLS kernel in case it is expected to act as a node in a MPLS network.
Here comes the spam, well not really.