Polycom offers a unique problem for monitoring.
Log file retrieval on Polycom units can be done through Telnet only. Most corporate networks will not allow this. SSH access to polycoms is used for control.
If telnet is allowed, use it to retrieve log files.
Setup Polycom Telnet Access
Turn on Telnet on the Polycom unit. TELNET will be used by the agent to retrieve log files.
Update the Asset with the Authentication Credentials
Log into Engineering and go to the polycom asset to be monitored
|Setting Up TELNET|
|MIBS User Name||Exact User Name in Polycom|
|MIBS User Protocol||TELNET|
|MIBS User Passphrase||Exact Password in Polycom|
Enable the Protocol
|Enable the Protocol|
|SNMP Commands||Select the Polycom device|
Some items that can be monitored through telnet:
- Polycom Sensor > 95 (CPU)
- System Temperature > 85 (Case)
- Fan Speed < 40
Polycom 8000 Monitoring
The 8000 monitoring is done by looging into the web interface and downloading the error log.
The credential supplied must be the admin user for the web interface.
Test the Configuration
Log into the agent.
This process will download the latest configuration from the hosting portal and gather the information from the unit and populate the asset in Engineering
Wait 30 minutes and examine the asset in Engineering
Something like this should show up:
The best way to monitor polycom is to setup SNMP Trapping on the Polycom to send traps to the Agent. Unfortunately, these traps do not include hardware status.
Use ICMP Ping to determine if the unit is up.