Managing Outside Services
Outside Service Connector
Outside services are used to connect ticketing information to existing email connectors in services like Netsuite, Constant Connect, etc..
We provide this email connector to enable information flow from AVNOC to a billing and tracking system.
To setup this connector log into Engineering
Add a new Connections Record
|Customer VPN or Connections|
|IP Connection Address||OUTSIDEEMAILADDRESS|
|User ID If Available||OUTSIDEEMAILADDRESS||YES|
|Password or Connection Data||Enter the Outside Service Connector Email Address||YES|
|Configuration File 1 Type||Select the type of file being uploaded for file position 1||NO|
|File For This Record||Upload a file for this record||NO|
There are three fields with the value of OUTSIDEEMAILADDRESS. These are constant. In the Password/Connection Data field put the email address of the outside service connector
To use the connector in the Dash Board or Launcher
Select Send to Outside Serviceas the activity.