Managing Email Configurations

From AVNOC

Email Configuration Definitions

There are two email configuration parameter types, they are:

  • Mailer
  • EDI

Access the Parameters

Access the Engineering Portal

Configuration001.png

The first lines indicate the networking configuration and is for display purposes only.

Scroll down to see the parameters.

Configure Debug

Configure Mailer

The mailer parameters are used to send notices to concerned parties for the server.


Mailer Fields

Mailer Email Configuration
Field Value Required
Notice EMAIL 1 Primary address for person responsible for the server. Receives Backup, Check Alive and all notices for server networks YES
Notice EMAIL 2 Secondary address that receives same notices as EMAIL 1 NO
Mailer SMTP Server Server MTA through which all notices are sent YES
Mailer SMTP Use Auth Values are true to use authentication to the MTA or false to skip authentication to the MTA YES
Mailer SMTP User The user to authenticate with to the MTA YES if Mailer SNMP Use Auth = true
Mailer SMTP Password The password associated with Mailer SMTP User YES if Mailer SNMP Use Auth = true


Configure EDI

EDI or Electronic Data Interchange is a common method to use an email queue to receive data from out board systems. The out board systems send emails to the queue using the API defined here: https://wiki.avnoc.com/index.php/Monitoring_Crestron_Fusion The queue is processed every five minutes and results are posted to the portal.

The EDI SMTP User cannot be the same user as the Mailer User. Attempting to use the same user for both functions will create an Email loop and cause unpredictable results.

EDI SMTP Fields

EDI SMTP Configuration
Field Value Required
EDI SMTP Server Server MTA for EDI Email Address Connector YES
EDI SMTP User User Email Address that EDI will scan for incoming messages from systems like Fusion and GVE YES
EDI SMTP Password The password associated with EDI SMTP User YES

Test the Configuration

Access the Engineering Portal

Configuration002.png

Click on test email, any errors will be noted on the confirmation screen.

Setup End User Email Notice Processing

Access the Engineering Portal

Configuration003.png

Select the Home sidebar tab and scroll down till Email Addresses are in the view port.

End User Email Fields

End User Email Configuration
Field Value Required
Email Address Primary Contact for Appliance Host Alive Emails Email Address for notice processing YES
Email Address AV Contact Email Address for notice processing NO
Email Address IT Contact Email Address for notice processing NO
Email Address Help Desk Contact 1 Email Address for notice processing NO
Email Address Help Desk Contact 2 Email Address for notice processing NO

You can have a total of 5 Email address assigned to each network. The heading nomenclature is merely a guideline. Enter the email addresses of the persons to receive notice emails.