The Launcher is a real time interface that delivers current ticket information in a easy to use sort capable format.
- Customer - select a customer filter
- Room - select a room filter
- Type - select an asset type filter
- Enable/Disable Refresh
- Enable/Disable Audio
To return to the main screen press CLOSE
Clicking on a line in the main screen brings up ticket processing.
At the top of the display is the alert data and any activities that have been added.
In the middle is the means to add a new activity
At the bottom is currently dispatched and asset history.
|Add Date||Time Activity Added||YES|
|Add Time||Time Activity Added||YES|
|Activity||Select the indicator for this ticket which represents the current diagnostic status of theis asset||YES|
|Comment||Enter any pertinent information about this ticket and the next step towards resolution. Please remember that the customer is able to review these comments. Be concise and accurate in your description.||YES|
|Service Provider||Select the service provider to assign to this activity.||NO|
|Scheduled Arrive||Scheduled Arrival date and time is assigned in the DashBoard||NO|
|Arrive||Arrival date and time is entered by clicking on arrive on the ticket. For manual entry the format is YYYY.MM.DD:HH:MM||NO|
|Leave||Arrival date and time is entered by clicking on leave on the ticket. For manual entry the format is YYYY.MM.DD:HH:MM:SS||NO|
|Message Date Which Caused This Line to Be Opened||Message Date is the date from the message used in this line. This field used for handling times when the smtp server queues messages after a netowrk outage and the messages are not in date order due to the resend charactistics of mail processing YYYYMMDDHHMMSS||NO|
|Tokens Used for This Ticket||Select number of Tokens used for this ticket.||NO|
|Technician Performance On Ticket||Select the Technician Performance.||NO|
|Technician Explaination On Ticket||Select the Technician Performance.||NO|
|Signature File (PNG)||Customer Signature Signoff for Ticket||NO|
Some of the fields populate from the service console.
When you are done, click submit.
To close this screen click close.
To bulk update tickets, a customer and room filter need to be selected.
Link to the EiS (Executive Information System) system.
Link to the Dashboard (Customer Service Dashboard) system.
Link to the Service Console (Field Service Console) system.
Link to Engineering.
Link to the Website Plugin for end customers.
Link to the World Map.